Help Center / Return Policy

RETURN POLICY

Restock and return shipping fees are waived on returns under the online-portal threshold when processed through your Order History. A return shipping label will be provided. Original outbound shipping costs still apply — if your order qualified for free shipping, your refund reflects the full product value minus the cost of outbound freight.

If you have an issue with an order, contact our Customer Service Team. Please have your invoice ready, along with the style number, colour and quantity.

Please review our terms

• We do not process returns on printed, washed or decorated merchandise. Inspect garments before decorating them.
• Defective merchandise must be returned with a piece of tape indicating the flaw's location.
• We do not accept returns on discontinued items or merchandise more than 30 days old.
• All claims for shortages or damages must be made within 72 hours of receiving the merchandise.
• Without a valid return authorisation number, our warehouse will not accept returns.
• Please include a copy of your invoice so we can issue proper credit within two weeks.
• Returns or refused shipments over the threshold are subject to a restocking charge in addition to both outbound and return freight.
• We do not provide cash refunds.
• If we did not process your order accurately, we cover the original freight and send a return label for the incorrect merchandise.
• Non-returnable products are marked on their product page, with the inventory quantity underlined in orange. These include closeouts, items received direct from the vendor, and sample-discounted items.
• Replacements are available when items received are incorrect, missing or damaged. A replacement order includes the same items as the original — we cannot accommodate style, colour or size swaps via replacement.

How to submit an online return

1. Go to Order History and open the order.
2. Choose Start a return, tick the lines and pick a reason for each.
3. Preview the return to see fees and your estimated refund.
4. Submit to receive your RMA number.